Terms of Service

Welcome to Vivienne & Muse.

These Terms of Service apply to your use of our website and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms.

Online Store

By using our website, you agree to provide accurate and current information when placing an order or creating an account.

You must not use our website or products for any unlawful or unauthorised purpose.

Products

We make reasonable efforts to display our products, descriptions, colours, images and other information as accurately as possible.

However, colours and appearance may vary depending on your screen or device.

Product availability is subject to change without notice.

Pricing

All prices displayed on our website are shown in the currency indicated on the store.

Prices, promotions and discounts may change at any time without notice.

If we discover an obvious pricing or product information error after an order has been placed, we may contact you to resolve the issue and, where appropriate, cancel and refund the affected order.

Nothing in these Terms limits rights you may have under applicable consumer law.

Orders

After placing an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect information, stock errors or obvious pricing errors.

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund.

Shipping & Delivery

Processing and delivery estimates are provided as estimates only.

During high-volume periods, including sales and promotional events, processing may take longer than usual.

Please refer to our Shipping & Delivery page for further information.

Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer law.

Nothing in these Terms is intended to exclude, restrict or modify rights that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

Promotions & Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated, discount codes cannot be combined with other offers. Promotions may be changed or withdrawn where permitted by law.

Intellectual Property

Unless otherwise stated, the content of this website, including our branding, text, graphics, design elements and other original content, is owned by or licensed to Vivienne & Muse.

You may not reproduce, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.

Third-Party Services

Our website may use or link to third-party services.

We are not responsible for third-party websites or services that we do not control. Your use of those services may be subject to their own terms and privacy policies.

Limitation of Liability

To the maximum extent permitted by law, Vivienne & Muse will not be liable for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any guarantee, right, remedy or liability that cannot lawfully be excluded or limited under applicable law, including the Australian Consumer Law.

Changes to These Terms

We may update these Terms of Service from time to time.

The version published on our website at the relevant time will apply, subject to applicable law.

Contact

If you have any questions regarding these Terms, please contact:

Vivienne & Muse
Email: [YOUR EMAIL ADDRESS]

Acceptance

By using our website or placing an order with Vivienne & Muse, you acknowledge that you have read and agree to these Terms of Service.