Privacy Policy

At Vivienne & Muse, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains the types of information we may collect when you visit our website, place an order, contact us or otherwise interact with our store, and how that information may be used.

Information We Collect

Depending on how you use our store, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction information
  • Information about products you view or purchase
  • Device and browser information
  • IP address
  • Communications you send to our Customer Care team

Payment information is processed through our payment providers. We do not directly store your complete payment card details.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Provide order and tracking updates
  • Process returns and refunds
  • Respond to customer enquiries
  • Improve our website, products and services
  • Detect or prevent fraud and security issues
  • Meet legal and regulatory requirements
  • Send marketing communications where you have consented or where otherwise permitted by law

Sharing Your Information

We may share information with trusted third parties where necessary to operate our business, including service providers involved in:

  • Payment processing
  • Order fulfilment
  • Shipping and delivery
  • Website hosting and e-commerce services
  • Analytics
  • Customer support
  • Marketing and advertising

We only share information where reasonably necessary for these purposes or where required by law.

Shopify

Our online store is powered by Shopify. Shopify may process personal information in connection with providing its services to us.

Your information may therefore be processed in countries other than the country in which you live, subject to applicable privacy requirements.

Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use our website and improve the shopping experience.

Some cookies may also be used for analytics, personalisation and advertising where applicable.

You can manage cookies through your browser settings and, where available, through the cookie preferences provided on our website.

Marketing Communications

If you subscribe to our marketing communications, we may send you information about new arrivals, promotions, sales and other updates.

You can unsubscribe at any time by using the unsubscribe option included in our marketing emails.

Your Information

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including requesting access to or correction of your information.

To make a privacy-related request, contact us at [YOUR EMAIL ADDRESS].

We may need to verify your identity before completing certain requests.

Data Security

We take reasonable steps designed to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

The latest version will always be available on this page.

Contact

For questions about this Privacy Policy or how we handle personal information, contact:

Vivienne & Muse
Email: [YOUR EMAIL ADDRESS]